The consumer implications of smart meters
Policy document | July 2008 | 378 KB

Towards sustainable energy tariffs
Policy document | July 2008 | 429 KB

Takeaway health consumer survey
Publication | July 2008 | 164 KB

Takeaway health: how takeaway restaurants can affect your chances of a healthy diet
Policy document | July 2008 | 98 KB

Financial stability and depositor protection: strengthening the framework
Consultation response | July 2008 | 160 KB

Deliberative public engagement: nine principles
Background paper | July 2008 | 138 KB

More snakes than ladders? An insight into the lives of the forgotten working poor
Research report | July 2008 | 369 KB

More snakes than ladders? An insight into the lives of the forgotten working poor-campaign document
Leaflet | July 2008 | 193 KB

Prisoners' phone calls
Policy document | June 2008 | 281 KB

Putting people into public services: better regulation and inspection
Policy document | June 2008 | 263 KB

The perfect storm campaign report
Publication | May 2008 | 133 KB

The perfect storm summary report
Background paper | May 2008 | 540 KB

Regulatory Enforcement and Sanctions Bill - briefing for Commons Second Reading
Briefing | May 2008 | 112 KB

Response to FSA consultation on proposal for a new regulation on the provision of food information t
Consultation response | May 2008 | 82 KB

EU consumer law
Factsheet | May 2008 | 69 KB

Housing and Regeneration Bill Parliamentary Briefing for Second Reading
Briefing | April 2008 | 91 KB

Putting people into public services: involving people in policy
Leaflet | April 2008 | 610 KB

Strengthening bus passenger representation
Consultation response | March 2008 | 110 KB

Identity theft: victim support update
Briefing | March 2008 | 56 KB

Lessons from ombudsmania
Fresh thinking | March 2008 | 144 KB

Affordable and sustainable energy: tackling the twin challenges of fuel poverty and climate change
Briefing | February 2008 | 69 KB

NCC response to CAA consultation
Consultation response | February 2008 | 90 KB

Whose licence is it anyway?
Research report | February 2008 | 674 KB

Consumer Futures: the research
Briefing | February 2008 | 88 KB

Consumer Futures: time-poor, cash-poor
Publication | February 2008 | 153 KB

Consumer Futures: ignored, isolated, invisible
Publication | February 2008 | 110 KB

Data sharing and data protection
Consultation response | February 2008 | 468 KB

Consumer Futures: understanding disadvantage
Publication | February 2008 | 103 KB

Engaging people in healthcare regulation - a route map for action
Research report | January 2008 | 359 KB

food labelling terms consultation response
Consultation response | January 2008 | 104 KB

Joint letter to Rt Hon John Hutton MP: Fuel poverty and the Energy Bill
Policy document | January 2008 | 87 KB

NCC evidence: the contribution of the NHS to reducing health inequalities
Policy document | January 2008 | 105 KB

Guidelines for renewable and low carbon tariffs – the consumer interest
Consultation response | January 2008 | 124 KB

The Hunt review: NCC response to the call for evidence to the independent review of the Financial Om
Consultation response | January 2008 | 110 KB

Regulatory Enforcement and Sanctions Bill
Briefing | December 2007 | 80 KB

Fair game? Assessing commercial activity on children's favourite websites and online environments
Research report | December 2007 | 1 MB

Creating strong, safe and prosperous communities: draft statutory guidance
Consultation response | December 2007 | 99 KB

Have your say: consultation on LINks
Consultation response | December 2007 | 161 KB

Warning: too much information
Policy document | November 2007 | 141 KB

Regulated information: a guide for policy-makers
Leaflet | October 2007 | 966 KB

Annual Review 2006/07
Publication | October 2007 | 352 KB

Energy billing and metering: the consumer interest
Consultation response | October 2007 | 123 KB

Green grocers: how supermarkets can help make greener shopping easier
Research report | October 2007 | 543 KB

Customer insight: research commissioned by LGA NCC and IDeA
Policy document | October 2007 | 370 KB

Post Office closures 2002 to 2006: lessons for 2007 to 2009
Research report | September 2007 | 931 KB

New-build housing: setting the standard
Briefing | September 2007 | 63 KB

Cold comfort: living with fuel poverty
Leaflet | September 2007 | 63 KB

Putting new houses in order
Research report | September 2007 | 121 KB

Finding the will: a report on will-writing behaviour in England and Wales
Research report | September 2007 | 397 KB

The household energy supplier obligation from 2011: the consumer interest
Consultation response | September 2007 | 133 KB

Carbon Emissions Reduction Target: the consumer interest
Consultation response | September 2007 | 94 KB

Putting people into public services: introduction
Leaflet | September 2007 | 220 KB

Putting people into public services: intelligent commissioning
Leaflet | September 2007 | 426 KB

Guidelines for green energy tariffs ? the consumer interest
Consultation response | August 2007 | 147 KB

An accreditation scheme for green energy tariffs ? the consumer interest
Consultation response | August 2007 | 138 KB

Implementing Hampton: NCC response to Better Regulation Executive
Consultation response | August 2007 | 128 KB

Warning: too much information can harm
Policy document | July 2007 | 431 KB

Watching wanting and wellbeing: a study of 9 to 13-year-olds
Research report | July 2007 | 464 KB

The Environmental Contract: how to harness public action on climate change
Publication | July 2007 | 143 KB

Our say: user voice and public service culture
Fresh thinking | July 2007 | 201 KB

Calling banks to account: NCC's submission to the OFT's market study into UK personal current accoun
Consultation response | June 2007 | 134 KB

From rhetoric to reality: engaging users in public services
Policy document | June 2007 | 1 MB

Delivering public services: services users' experiences of the third sector
Policy document | June 2007 | 314 KB

The Power of Information: An independent review by Ed Mayo and Tom Steinberg
Publication | June 2007 | 373 KB

Climate Change Bill ? the consumer interest
Consultation response | June 2007 | 104 KB

Low-income saving: the way forward
Consultation response | June 2007 | 82 KB

Joint letter to Caroline Flint on new CAP rules
Publication | May 2007 | 100 KB

Thoresen review of generic financial advice: NCC's submission to the call for evidence
Consultation response | May 2007 | 233 KB

Financial capability: NCC's response to the Treasury consultation
Consultation response | May 2007 | 141 KB

NCC reponse to the green paper on the Consumer Acquis
Consultation response | May 2007 | 125 KB

Consumer futures: towards the new consumer agenda
Publication | May 2007 | 30 KB

Making the European internal market work for consumers
Fresh thinking | May 2007 | 102 KB

Consumer futures: building a new consumer agenda
Background paper | May 2007 | 26 KB

Consumer: what's in a name?
Publication | May 2007 | 330 KB

Legal Services Bill - Commons second reading
Briefing | May 2007 | 124 KB

Carbon offsetting: the consumer interest
Consultation response | April 2007 | 123 KB

Unclaimed assets: consumer protection and regulation of dormant accounts
Policy document | April 2007 | 410 KB

Annual report 2006
Publication | April 2007 | 197 KB

The Post Office Network: NCC SCC and WCC's joint response to the DTI consultation
Consultation response | March 2007 | 109 KB

Energy shouldn't cost the Earth: NCC's blueprint for action on affordable and sustainable energy
Leaflet | March 2007 | 122 KB

Information blackout: why electronics consumers are in the dark
Research report | March 2007 | 109 KB

Consumer Futures: understanding disadvantage
Publication | February 2007 | 302 KB

Taxi regulation at-a-glance
Policy-at-a-glance | February 2007 | 69 KB

Customer satisfaction with local services
Publication | February 2007 | 324 KB

House rules: submission to the Cave Review on housing regualtion
Consultation response | February 2007 | 213 KB

Taxis regualtion explained
Leaflet | February 2007 | 44 KB

Measuring up: consumer perceptions of weights and measures regulation
Research report | January 2007 | 132 KB

Better regulation: the consumer contribution
Fresh thinking | January 2007 | 198 KB

Public services: putting people first?
Select Committee Inquiry | January 2007 | 119 KB

A social responsibility?
Consultation response | January 2007 | 119 KB

Reality or rhetoric? Green tariffs for domestic consumers
Research report | January 2007 | 1 MB

Uniformity or diversity? The future of European consumer policy
Fresh thinking | January 2007 | 91 KB

Television advertising of foods and drink products to children: option for new restrictions
Consultation response | December 2006 | 72 KB

Regulation and reputation
Fresh thinking | December 2006 | 111 KB

Developing measures of satisfaction for local government services
Publication | November 2006 | 842 KB

Imperfect markets
Publication | November 2006 | 162 KB

Shared solutions
Publication | November 2006 | 273 KB

Shared solutions - toolkit
How-to guide | November 2006 | 99 KB

Short-changed on health? How supermarkets can affect your chances of a healthy diet
Research report | November 2006 | 571 KB

You can bank on this: the inclusive bank account
Leaflet | November 2006 | 164 KB

Three steps to inclusive banking: compliance standardisation and innovation
Research report | November 2006 | 116 KB

Healthcare professional regulation
Consultation response | November 2006 | 62 KB

Representative actions: DTI consultation response
Consultation response | October 2006 | 188 KB

Seasons' promise: an enjoyable way to tackle climate change
Publication | October 2006 | 121 KB

Supply licence review: initial policy proposals ? response to Ofgem consultation
Consultation response | September 2006 | 107 KB

A consumer audit of social housing
Publication | September 2006 | 318 KB

Greening supermarkets: how supermarkets can help make greener shoppping easier
Research report | September 2006 | 736 KB

What assures consumers?
Publication | August 2006 | 155 KB

Identity theft: victim support
Briefing | July 2006 | 64 KB

It's our health: summary
Publication | July 2006 | 1005 KB

Food access radar: step-by-step guide
How-to guide | June 2006 | 854 KB

I will if you will: a summary
Leaflet | May 2006 | 436 KB

Seeing the Light: Microgeneration brings energy to life
Research report | May 2006 | 784 KB

Double dividend? Promoting good nutrition and sustainable consumption through healthy school meals
Research report | May 2006 | 612 KB

A sustainable energy policy for all: response to DTI consultation Our Energy Challenge
Consultation response | May 2006 | 142 KB

Business Dialogue report
Research report | May 2006 | 233 KB

Shifting Opinions and changing behaviours
Research report | May 2006 | 1 MB

Looking back looking forward: lessons in choice-editing for sustainability
Publication | May 2006 | 738 KB

I will if you will: towards sustainable consumption
Policy document | May 2006 | 731 KB

Consumer policy: NCC response to Ofcom's consultation
Consultation response | April 2006 | 138 KB

A sustainable energy policy for all: response to DTI consultation Our Energy Challenge
Consultation response | April 2006 | 142 KB

Review of Sunday Trading Law: response to DTI consultation
Consultation response | April 2006 | 103 KB

Gowers review of intellectual property - NCC submission
Consultation response | April 2006 | 129 KB

Strengthen and streamline consumer advocacy: response to the DTI consultation on consumer representa
Consultation response | April 2006 | 310 KB

Promoting healthy diets and physical activity: our contribution to BEUC's response on the European C
Consultation response | March 2006 | 103 KB

Product placement: response to Ofcom's consultation
Consultation response | March 2006 | 111 KB

The user innovation revolution: how business can unlock the value of customers' ideas
Fresh thinking | March 2006 | 258 KB

Voluntary front of pack signpost labelling scheme
Consultation response | February 2006 | 86 KB

The stupid company: how British businesses throw away money by alienating consumers
Research report | February 2006 | 377 KB

National Consumer Council's response to the Treasury Select Committee inquiry into financial inclusi
Consultation response | January 2006 | 306 KB

NCC submission to The All Party Internet Group inquiry into Digital Rights Management
Consultation response | January 2006 | 104 KB

Switched on to switching?
Research report | December 2005 | 374 KB

The NCC Active Consumer Index: the rise of consumer power in the UK economy
Leaflet | December 2005 | 394 KB

Healthy competition: how supermarkets can affect your chances of a healthy diet
Research report | November 2005 | 812 KB

Double dividend? Promoting good nutrition and sustainable consumption through healthy school meals
Research report | November 2005 | 612 KB

A fair complaint? the case for an integrated public services ombudsman
Publication | November 2005 | 177 KB

Annual Review 2004/05
Publication | November 2005 | 309 KB

Annual Accounts 2004/05
Publication | November 2005 | 208 KB

Consumers and regulation
Fresh thinking | November 2005 | 76 KB

Salt levels in key food categories: response to FSA
Publication | October 2005 | 70 KB

The consumer and trading standards agency
Consultation response | October 2005 | 167 KB

Seeing the Light: Microgeneration brings energy to life
Research report | October 2005 | 784 KB

Promotion of food to children: FSA's consultation on nutrient profiling
Publication | September 2005 | 71 KB

Consumers and EU competition policy
Fresh thinking | September 2005 | 61 KB

A Playlist for Public Services
Publication | August 2005 | 871 KB

Desperately seeking sustainability?
Research report | August 2005 | 122 KB

Affordable credit: a model that recognises real needs
Factsheet | August 2005 | 165 KB

Basic banking: getting the first step right
Factsheet | August 2005 | 98 KB

Future Services: a consumer blueprint for responsive public services
Publication | July 2005 | 450 KB

National Social Marketing Strategy for Health: Realising the potential of effective social marketing
Leaflet | July 2005 | 238 KB

Shopping generation
Publication | July 2005 | 339 KB

Putting food access on the radar
Research report | July 2005 | 520 KB

The glass consumer: life in a surveillance society
Leaflet | June 2005 | 96 KB

At a crossroads: getting the UK car servicing and repair sector back on track
Publication | June 2005 | 243 KB

A force for change: the National Consumer Council's workplan summary 2005-06
Publication | June 2005 | 77 KB

A powerful voice: summary of the National Consumer Council's corporate plan 2005-08
Publication | April 2005 | 76 KB

Affordability of utilities and minimum income seminar
Publication | March 2005 | 107 KB

16 pain-free ways to help save the planet
Publication | March 2005 | 1 MB

Review of the Universal Service Obligation: the NCC's response to Ofcom's consultation
Consultation response | March 2005 | 213 KB

Strategic review of telecoms: the NCC's response to Ofcom's consultation phase 2
Consultation response | February 2005 | 174 KB

Memo from the NCC on the Trade and Industry Select Committee Inquiry into Ofcom's Strategic Review o
Select Committee Inquiry | February 2005 | 29 KB

Hampton Interim Report
Publication | February 2005 | 125 KB

The good fundraiser
Consultation response | January 2005 | 70 KB

In touch: NCC annual report 2004
Publication | December 2004 | 1 MB

Rating retailers for health: how supermarkets can affect your chances of a healthy diet
Research report | December 2004 | 705 KB

Public legal education
Consultation response | November 2004 | 87 KB

Review of EC legal framework for copyright
Consultation response | October 2004 | 143 KB

Future water & sewerage charges 2005-10: response to Ofwat's periodic review 2004 draft determinatio
Consultation response | October 2004 | 169 KB

Consumer empowerment and competitiveness
Fresh thinking | October 2004 | 138 KB

User power: the participation of users in public services
Fresh thinking | October 2004 | 352 KB

Consumer strategy
Consultation response | October 2004 | 231 KB

Why do the poor pay more... or get less?
Publication | September 2004 | 801 KB

Consumer futures: an NCC agenda for government
Publication | September 2004 | 1 MB

Growing up: a joint response by the NCC SCC and WCC to the OFT consultation on a strategy and frame
Consultation response | September 2004 | 114 KB

Connected: achieving the best for consumers in 2004/05
Publication | August 2004 | 653 KB

Health literacy: being able to make the most of health
Publication | August 2004 | 882 KB

Social enterprise: through the eyes of the consumer
Fresh thinking | July 2004 | 178 KB

Home credit: an investigation of the UK home credit market
Policy document | June 2004 | 421 KB

Food promotions and children's diets: response to a Food Standards Agency consultation
Consultation response | June 2004 | 169 KB

Traffic lights for food? How nutrient profiling can help make healthy choices become easy choices
Publication | June 2004 | 1 MB

Regulating legal services
Consultation response | June 2004 | 122 KB

Responsible food advertising to children: NCC proposals to Ofcom
Publication | June 2004 | 180 KB

Preventing mis-selling in telephone services
Consultation response | June 2004 | 88 KB

Calling in the chips? Findings from the first summit exploring the future of RFID technology in reta
Publication | May 2004 | 696 KB

Carrots not sticks: the possibilities of a sustainable consumption reward card for the UK
Publication | April 2004 | 868 KB

Making public services personal: a new compact for public services: the report of the independent Po
Publication | April 2004 | 1 MB

Retirement realities: shocked and struggling. Attitudes of older consumers to financial choices in r
Research report | February 2004 | 582 KB

Regulating home reversion plans: NCC's response to the Treasury's consultation
Consultation response | February 2004 | 127 KB

Radio frequency identification: technology in retail
Briefing | January 2004 | 100 KB

Future Regulation of Broadcast Advertising: NCC response to the Ofcom consultation
Consultation response | January 2004 | 153 KB

Capable consumers: response to the Financial Services Authority's Towards a national strategy for fi
Consultation response | December 2003 | 104 KB

Winning the risk game: a three-point action plan for managing risks that affect consumers
Publication | November 2003 | 496 KB

It all adds up: a consensus on a national strategy for consumer education
Publication | November 2003 | 279 KB

Unfair commercial practices: response to the DTI consultation on the draft EU Directive COM 2003) 3
Consultation response | October 2003 | 230 KB

No nest egg: research into attitudes of younger consumers to saving for retirement
Research report | October 2003 | 490 KB

Lifelines: the NCC's agenda for affordable energy water and telephone services
Publication | September 2003 | 318 KB

Green choice: what choice? Summary of NCC research into consumer attitudes to sustainable consumptio
Research report | July 2003 | 615 KB

Creeping charges: NHS prescription dental and optical charges - an urgent case for treatment
Publication | July 2003 | 240 KB

NCC/SCC response to the Food Standards Agency's consultation regarding its review of the Over Thirty
Consultation response | July 2003 | 80 KB

Life Saving: community development credit unions
Consultation response | July 2003 | 104 KB

Educating consumers enterprisingly
Publication | July 2003 | 107 KB

Review of mobile wholesale voice call termination markets: NCC response to Oftel consultation
Consultation response | June 2003 | 94 KB

Extortionate credit: response to the Department of Trade and Industry's Tackling loan sharks - and m
Consultation response | June 2003 | 175 KB

Three steps towards credible self-regulation: a checklist of good practice in self-regulation
Factsheet | March 2003 | 97 KB

Expectations of Public Services
Policy document | February 2003 | 155 KB

Towards a sustainable water charging policy
Policy document | November 2002 | 244 KB

The future of UK pensions - a submission to the Work and Pensions committee
Consultation response | October 2002 | 113 KB

Model for fairer trading. Follow-up communication to the green paper on EU consumer protection - the
Consultation response | October 2002 | 465 KB

Future of farming: reforming the Common Agricultural Policy
Consultation response | October 2002 | 246 KB

Running risks: summary of NCC research into consumers' views on risk
Research report | October 2002 | 147 KB

Involving consumers - everyone benefits
| September 2002 | 275 KB

Involving consumers in communications - case study for the Involving Consumers project
| September 2002 | 150 KB

Involving consumers in healthcare - case study for the Involving Consumers project
| September 2002 | 154 KB

Involving consumers in food policy - case study for the Involving Consumers project
| September 2002 | 143 KB

Financial futures: report of a scenarios planning event
| September 2002 | 164 KB

Trading information
| September 2002 | 514 KB

Annual report and accounts 2001/02
| September 2002 | 148 KB

Credit - choice or chance? Summary of NCC research into consumers' attitudes perceptions and decisi
Research report | September 2002 | 463 KB

Follow-up to the green paper on consumer protection: response to the Commission communication
Consultation response | September 2002 | 122 KB

Visible accountable and achieving? Views of consumer representation and representative organisation
Research report | August 2002 | 470 KB

Baring its teeth? An audit of the General Dental Council's reforms
Research report | August 2002 | 136 KB

Draft communications bill: the NCC's submission to the Department for Culture Media and Sport and t
Consultation response | August 2002 | 103 KB

Making connections: consumer perspectives on farming and food
Leaflet | June 2002 | 84 KB

Summary of Sustainable farming and food: the NCC's response to the DEFRA consultation on the report
Consultation response | June 2002 | 67 KB

Draft sales promotion regulation: the NCC's position
Briefing | June 2002 | 473 KB

Bridging the gap: the future for financial advice
Briefing | May 2002 | 439 KB

Independent and affordable?: A future for financial advice
Consultation response | May 2002 | 127 KB

Green consuming: enabling consumers to contribute to environmental improvement
Briefing | April 2002 | 447 KB

Modernising annuities: response to the Inland Revenue and Department of Work and Pensions consultati
Consultation response | April 2002 | 96 KB

Pricing and competition in the telephone market: protecting consumers by promoting competition - res
Consultation response | April 2002 | 83 KB

Merger regulation: response to the European Commission's green paper
Consultation response | April 2002 | 87 KB

Consumer representation: making it work
Research report | March 2002 | 123 KB

Putting up with second best: summary of research into consumer attitudes towards involvement and rep
Research report | March 2002 | 44 KB

Delivering saving and assets: response to the Treasury consultation on Child Trust Fund and Savings
Consultation response | March 2002 | 149 KB

European Governance: reponse to Commission white paper
Consultation response | March 2002 | 144 KB

A matter of trust: summary of research into consumers' trust of companies regulators and other orga
Research report | February 2002 | 95 KB

Communications inquiry: memorandum to the Culture Media and Sport Select Committee
Consultation response | January 2002 | 280 KB

Ensuring fairer trading: response to the EU green paper consultation on consumer protection
Consultation response | January 2002 | 131 KB

A clean bill of health for the GMC?
Publication | January 2002 | 554 KB